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Jack Rabbit Self-Storage - Providence Rd

5929 Providence Rd, Virginia Beach, VA 23464

Office Hours Closes in 18min
  • Daily9am - 9pm
Gate Hours Closes in 18min
  • Daily7am - 9pm
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Storage Customer Reviews

792usto1t

11 months ago
I have been with Jack rabbit for about 4 years now. The management is so helpful and courteous. They always call me right away not a week later after the late fee has hit. It helps because it keep me update. I feel that my items are safe when I am away because I know they care about their business. The area is always clean.

Chanel Gibbs

1 year ago
I've had the experience of working with Carol and she was very sweet. She was patient being that this was my first time looking to rent storage pace. She took her time to help me look for the right one and was very knowledgeable. The experience was awesome I would definitely reccommend her to anyone. She works with you and she's super sweet. The plus with working with such helpful people is their handsome dog Baxter

Tainya Back Hartley

1 year ago
Excellent customer service I love how clean each unit was that they showed me prior to making my decision upon which unit I was going to rent I left the easy payments how I can pay online or on the phone or I can walk in to make a payment and get a friendly smile whenever I make a payment. I am confident and all of my belongings are safe especially being in the gated community I also have a peace of mind knowing that I have insurance on everything in my storage I would not choose any place else they go above and beyond

karen jefferson

1 year ago
Steve and Carol are awesome to work with. Very accommodating and friendly. Would highly recommend using their facility.

John Reynolds

1 year ago
I would like to say this is a great place the managers here are great people and will do everything to help you.very nice people.

Tami L

9 months ago
This team is so wonderful to work with. Quite knowledgeable and very happy to take care of each customer like family. Seems as if I had known them my entire life on the first visit. I had gotten a unit on a Saturday. The managers were not in the office. A gentleman met me right away and showed me around immediately. Again he was so helpful and didn't mind showing me his full attention. Great employee you have there! The facility is always clean and well maintained. Highly recommended if you need that extra storage!

Colleen Smith

9 months ago
Carol and Steve are very helpful. The facility is always clean and staff is courteous and helpful. I have been renting a spot since moving to the area and would recommend Jack Rabbit Self Storage to anyone.

Janet Marie Gidley

9 months ago
Great customer service! When I originally rented two years ago, I didnt realize how much stuff I had to store. They accommodated me very quickly with the larger unit and gave me a window of time to move my things without charging me extra. They send email reminders for when my payment is due, and they take my payments over the phone. Very convenient. They also have good security. I never have to worry about my precious items. I know theyre safe!

L & M Contractors

9 months ago
A great place to store your stuff. The staff is always friendly, attentive and will help anyway they can. The facility is always clean and orderly.

Allen Bailey

9 months ago
This is a excellent place to rent a storage unit from. The owner was so helpful that I felt like I suppose to tip her or buy her lunch. She explained everything clearly, and showed me around the place. If you want to rent a storage unit from people that care and not just trying to make a profit. This is the place.

Celeste Pezzano

8 months ago
I have been very pleased with my experience with JackRabbit Providence location. The managers are professional and make you feel so welcome like you are part of their family. I highly recommend this location.

Elmer J White Boxer Antics

8 months ago
We have been renting from this location for 3 years now. Carol and Steve (managers) have been great, always helpful and knowlegeable about their different size units. We store our home stuff in one climate controlled and have two big units for our business. And they always are on a first name basis with their customers. I appreciate that personal touch. I would recommend anyone to rent from this location.

Staged Affairs

8 months ago
Great facility! Always clean and secure. The units are easily accessible and accommodating to large moving trucks to enter. Steve and Carol are amazing and do a wonderful job running the property! You feel like part of the family here. Highly recommend!!!

Freddy Aleman

6 months ago
Ive been with Jack Rabbit Self Storage for the past few years and Im extremely pleased with their service. They were extremely helpful and very courteous to me and my family. They walked me through the premises and displayed the different size storages,and what would be the most accommodating, and most affordable for us. I would highly recommend Jack Rabbit Storage,in regards to professionalism and for safety reasons !!!!

prscilla lee

4 months ago
I always receive good costumer service. They are always courteous and informative. Nice clean inviroment

Destini Reed

4 months ago
A Very clean and neat facility. The staff have always been friendly and helpful. Great place to rent a storage unit and good pricing for large space if needed

Padawan Midnight

3 weeks ago
Steve and Carol are very friendly and knowledgeable resident managers. I'm in walking distance of the storage unit so If needed I usually bring my portable cart. When I walk in to either say hi or pay a bill. I'm always greeted with a smile respect, some water when I'm tired or dehydrated and a little bit of friendly conversation. I believe they have a son who works there with them who's name is Andrew I believe who pulled up beside me while I was walking with my cart or bag and offered me a ride in the golf cart. They storage unit is a very friendly-family place. I would recommend this organization to anyone.

Claudette Garapic

3 months ago
The service is wonderful, I was having trouble with online billing, and I was getting worried that my payment would be late. After calling the storage directly they were able to go on line with me and enter information. They took the time to make sure my account was correct. Peace of mind is worth millions! Its nice to talk to a real person and not a recording or a online chat as to why passwords are not working. Wonderful customer service!

Kee Low

2 months ago
This is my second time using Jack rabbit storage and its always a quick and easy process. Carrol and her husband were very friendly knowledgeable as well as the security on duty. They went out of their way to accommodate me with the best size unit for my things. Definitely would recommend.

MF Art

2 months ago
Excellent customer service! The facility is very clean and secure with 24 hour security and a gated entrance.I have been storing my belongings at this facility for the last year and I have not had any problems. Mrs. Carol patiently worked with me to find the right size unit to up size to. And allowing me sometime to move my things to the new unit without charging extra. Awesome place to do business. I highly recommend this facility!

Corey Toliver

1 month ago
Steve and Carol are doing a magnificent job at this site! . I thank you for having such awesome couple! The always professional and polite. God Bless

Trisha Wyatt

1 week ago
This is my second time renting a storage unit. The prices are fair and the customer service is awesome. We went at 7pm to check out and rent a unit and Guard Jerel Sims was very helpful, thorough and told us the best sized units based on price and what it was we were needing to store. I'll recommend them all day long and will continue to use Jack Rabbit over the other companies. -Trisha D.

William Perry

7 months ago
Poor customer service from management? My mother in-law had furniture moved into the Jack Rabbit storage unit. and was charged extra the next day, Hidden cost for insurance. It would cost us more on the storage rent per month also paying to move out to another storage company would be outrageous. What kind of scam is this? Taking advantage of the elderly 70 year old woman. I called and was told by another employee "I am Tired of talking with you" and hung up on me after trying to get them to correct it. You tell me the next day I will have to pay more when her personal belonging are already in your space? I can't give you a rating at all.
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Storage Facility Amenities12 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Exterior LED Lighting
  • Free Move-In Truck
  • Gated Entry
  • Interior Hallway
  • On-site Management
  • Online Bill Pay
  • Roll Up Doors
  • Truck Rental