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Jack Rabbit Self-Storage - Rosemont Rd

189 S Rosemont Rd, Virginia Beach, VA, 23452

Office Hours Now Open
  • Daily9am - 9pm
Gate Hours Now Open
  • Daily7am - 9pm

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Storage Customer Reviews

Meg Lemaster

1 year ago
Look no further when searching for a place to store your treasures. This Jack Rabbit location is, by far, the best around. The property is clean and well maintained. For safety, there are security cameras throughout and a security guard is on staff. There is a small dumpster on the property but it is only meant for incidental trash-no bulk items or furniture. The property manager, "Roger Rabbit," affectionately known to customers, is attentive and he clearly takes pride in making sure this location is the best it can be. If you have items you can no longer use, let Roger know and there is a unit on the premises that keeps donations that go to a local charity. There is a moving truck available for customers who are moving in. Check in was easy and there are many unit sizes to choose from. The prices are not the cheapest around but your belongings are much better protected.

Marcus Porter

10 months ago
Went to the storage unit close to closing and needed a unit. Lee the manager was very accommodating. He found me a unit large enough to store all my needs and was very patient even though it was closing time. I would highly recommend this facility!!

Susan Plaster

1 year ago
The firm I work for has been renting at this location for over 20 yrs, before Roger & Martha became managers. The facility has always been clean but even more so since they took over. All staff, even the people filling in for the managers, have been extremely friendly, helpful & courteous. The repairs & routine maintenance completed at this location are always handled to minimize impact to "tenants". Kudos to Roger & Martha. It will be a sad day when they decide to retire.

Monique Wells

1 year ago
I really enjoy having my storage unit at this facility. They are clean and secure so I know my things are completely safe and sound. I also love that they do automatic debit it makes it one less thing I have to worry about. If I've ever had any questions or needed any assistance there has always been someone there to help and their staff is always friendly.

Kenneth Welch

1 year ago
I have rented a storage space for about a year now at the Rosemont Road Jack Rabbit self storage location, and have been entirely satisfied with every aspect of my interaction with them. The office staff is pleasant to work with, the hours open fit my schedule, the property is clean, well lit, and in good repair. The lanes are wide enough for even a large truck to maneuver with no problem. I recommend this storage facility wholeheartedly.

Megan Criger

7 months ago
Reserved a unit online and was impressed at how friendly the staff were in person. Super helpful and nice

Keith Hartman

6 months ago
I have been using this jack rabbit about 16 years or more. The managers there have been great. They very friendly and courteous and have always help me. I recommend this Jack Rabbit to everyone. I give them a Five Star rating and would give more if they had more stars.

Terry Branch

6 months ago
We just recently returned to Jack Rabbit @ Rosemont! Roger & Martha were lifesavers for us after Hurricane Matthew flooded our home in Windsor Woods! They couldn't have been any nicer and compassionate for what we had to deal with! My father-in-law just recently moved into an assisted living facility, so we needed to store a lot of his things...There was no question as to where to go for storage! I highly recommend this Jack Rabbit because of Roger and Martha, the cleanliness of the complex and the awesome customer service! A++

Chasity Jones

6 months ago
Roger and Martha are awesome. The office and property is always very clean and they are both very friendly and helpful. I would never store my belongings anywhere else and highly recommend them.

Jenna Rae

6 months ago
Roger and Martha are great people! It is reflected in their business! Super clean and great environment. Love that I can pay online. I will definitely be back if I need a storage unit in the future.

Rebeckah Brooks

6 months ago
Mr.Roger and his wife Mrs . Martha were so helpful and friendly. I needed a small storage unit for a couple of months and they were able to give me a great price and clean unit quickly. If you want great customer service and clean storage this is the place to go.

SUSAN NINS

5 months ago
Thanks to the owners at the S. Rosemont location. I had locked myself out of my vehicle and had walked several blocks to find help. They were so kind and right away helped me get my insurance company on the phone. Then, they drive me back to my vehicle. Such nice people. Thank you so much!

Alycia Maurer

5 months ago
Management is extraordinary; very friendly people, straightforward with details and helped me find the perfect sized unit. The managers/night watch really helped me out one night when I was in a pinch for time to get everything packed away. Very happy this location offers climate control as well, which was a must for me. I really appreciated their kindness and professionalism, and would recommend this location to anyone who needs a secure place to store their stuff. These folk go above and beyond for their customers!

dan+kathy byrne

4 months ago
Martha and Roger are very pleasant, helpful and work to get you the best storage size for your needs at the best rate possible. Facility is clean, neat and professional. Best Kings Grant/Little Neck corridor storage facility.

jamie Kemp

3 months ago
Kept storage there for years. Very friendly staff, never had any problems. Site very well maintained.

Dale Hummel

3 months ago
We needed a convient location to the highway for storage till we move out of state and this location is perfect. The couple that runs the storage facility is very friendly and helpful. The property is maintained very well and clean. Very happy with jack rabbit rosemont.

Larry Hill

2 months ago
It was easily the best customer service I received in about the last 5 years. The employees were really welcoming and helped me out as much as they could. I would recommend them to any of my family/friends. Really good people that work there.

Erica Rich

2 months ago
Martha and Rodger, the resident managers in the property took such great care of my family's storage unit needs! They had their unit there for over 10 years and while they live in Florida, they felt their items were always safe and secure! The grounds and facilities/tenant amenities were always immaculate during our last several day trip there!! If you want peace of mind, store your items here!!

Jim Chandler

2 months ago
I'm ending my lease now and my experience at this location was very convenient, right off the exit. The customer service was provided by a very nice couple. Felt safe like home away from home.

LYNN MEADOWS

2 months ago
Front of this location is very well kept and welcoming. Inside is kept completely clean. Martha and Roger are very helpful. Most recently, I locked my keys in the storage unit (very embarrassing) and they had me on my way in no time at all with a nice cold bottle of water too!

Pam Caton n

1 month ago
Managers were extremely helpful and friendly. Charlyn completed my transaction and walked me to my unit; she was very pleasant and professional. Customer service is outstanding!

Davies Storrs

1 month ago
As a recently retired manager with over 37 years of retail customer service I can state the experience I received at this location was outstanding. Martha and Roger were so polite and explained everything thoroughly. I actually brought my wife over so she could meet them! The site itself is immaculate and well landscaped to the point Roger recently received an award from the City of Virginia Beach. Recommend this location to everyone.

Joshua Shelton

1 year ago
Be careful. Had a rental here for around 2 years. My biggest complaint is the customer service and the company's "no pro rate policy". I don't usually leave reviews, but I want other people to be aware. If you move out even 1 day after your "move out date", you will be charged a full another month's rental. No questions asked. "Corporate policy". There are no reminders before your move out date, and they call you only after you have past your move out date "to notify you missed your move out date". And then charge you a full month's rental. I think it's an unfair policy designed to take people's money. I've rented at other storage unit companies in the area and they pro-rated happily. Then, the customer service is pretty bad and rude. I will admit I was frustrated with the company pro rate policy. I expressed that to the owner. At the same time, the owner's were very rude on the phone and to my face. When I finally came in to vacate my unit, the OWNER of the store said, "I've been dealing with this guy for 3 month's and I'm not going to listen to a complaint. He's the one I told you about that thinks I should remind him of his move out date". She said this to her husband as I was standing in front of her. On top of that, they had replaced a lock for me several weeks prior to my vacating. When I went to unlock it, the lock was placed on backwards. I couldn't even get the key in the lock. Had to call the owner as I was told he was the one who put the lock on. He came back and jerked the lock open bare handed. I said, "I guess anybody could have done that over the last few weeks to get in my unit and steal my stuff". He didn't even apologize and simply said "Nobody is going to pull a lock". My stuff was left un locked for several weeks and no responsibility was taken. I understand no one likes to receive complaints, but I was surprised by the attitude, treatment and lack of responsibility from the OWNERS of the establishment. I also feel like their pro rate policy is designed to make them money and hurt the customer. I tried calling the corporate customer service to explain my complaint. She said, "This has been the policy of Jack Rabbit since I've worked here for 4 years. They aren't going to change it simply because you don't like it". Okay. I guess Jack Rabbit would rather make easy money than keep me as a future customer. Seems like they will lose more money that way in the long run. I have had much better experiences at other storage places in the area and will use those establishments in the future.
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Storage Facility Amenities13 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Exterior LED Lighting
  • Free Move-In Truck
  • Gated Entry
  • Interior Hallway
  • On-site Management
  • Online Bill Pay
  • Roll Up Doors
  • Security Guard
  • Truck Rental

Storage in Virginia Beach, VA

Virginia Beach is an independent city located on the southeastern coast of the Commonwealth of Virginia. It is a resort city with miles of beaches and hundreds of hotels, motels, and restaurants along its oceanfront. Every year the city hosts the East Coast Surfing Championships as well as the North American Sand Soccer Championship, a beach soccer tournament. It is also home to a number of state parks, several long-protected beach areas, three military bases, numerous large corporations, two universities, International headquarters and site of the television broadcast studios for Pat Robertson's Christian Broadcasting Network (CBN), Edgar Cayce's Association for Research and Enlightenment, and various historic sites. Near the point where the Chesapeake Bay and the Atlantic Ocean meet, Cape Henry was the site of the first landing of the English colonists, who eventually settled in Jamestown, on April 26, 1607. The city is also listed in the Guinness Book of Records as having the longest pleasure beach in the world. It is located at the southern end of the Chesapeake Bay Bridge-Tunnel, the longest bridge-tunnel complex in the world.

Military Presence:

Because Virginia Beach is home to several US military bases, including the United States Navy's NAS Oceana and the NAB Little Creek base, storage is a must for our military members and their families. Jack Rabbit Self-Storage even has convenient locations close to these military bases, which makes moving and settling in the area a breeze.

Universities & Students:

While Virginia Beach holds a number of public, private, and independent schools in the city, it is also the home of two universities: Regent University, founded by Christian evangelist and leader Pat Robertson, and Atlantic University, associated with the Edgar Cayce organization. Additionally, there are satellite campuses for both the University of Virginia and Virginia Tech in Virginia Beach. With 8 of our locations in Virginia Beach, Jack Rabbit Self-Storage is there to help students transition to campus life.

Parks and Recreation:

Virginia Beach is home to 210 city parks, the most notable being Mount Trashmore Park. This park got its name due to its creation – layers of solid waste and clean soil compacted into a hill 60 feet high and 800 feet long. It also includes two lakes, Lake Windsor and Lake Trashmore. Virginia Beach’s park system is recognized as one of the best in the United States. With all the activities to do, Jack Rabbit Self-Storage offers extra storage solutions for bulky sports gear and equipment.

Culture and Retail:

Virginia Beach has several historical, visual/performing arts, and retail points of interest, which make the city a popular tourist destination. The Virginia Museum of Contemporary Arts, American Alliance of Museums, and the Virginia Aquarium & Marine Science Center are just a few examples of the culture to be experienced. The Virginia Beach Amphitheater features a wide variety of popular shows and concerts. The Sandler Center – a 1200-seat performing arts theater – is situated in the Virginia Beach Town Center, which also hosts an abundance of dining, shopping, and entertainment.