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Jack Rabbit Self-Storage - Rosemont Rd

189 S Rosemont Rd, Virginia Beach, VA 23452

Office Hours
Daily9am - 9pm
Gate Hours
Daily7am - 9pm

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Google Reviews
rating 4.7
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Meg Lemaster

1 year ago
rating 5.0
Look no further when searching for a place to store your treasures. This Jack Rabbit location is, by far, the best around. The property is clean and well maintained. For safety, there are security cameras throughout and a security guard is on staff. There is a small dumpster on the property but it is only meant for incidental trash-no bulk items or furniture. The property manager, "Roger Rabbit," affectionately known to customers, is attentive and he clearly takes pride in making sure this location is the best it can be. If you have items you can no longer use, let Roger know and there is a unit on the premises that keeps donations that go to a local charity. There is a moving truck available for customers who are moving in. Check in was easy and there are many unit sizes to choose from. The prices are not the cheapest around but your belongings are much better protected.

Marcus Porter

1 year ago
rating 5.0
Went to the storage unit close to closing and needed a unit. Lee the manager was very accommodating. He found me a unit large enough to store all my needs and was very patient even though it was closing time. I would highly recommend this facility!!

Susan Plaster

1 year ago
rating 5.0
The firm I work for has been renting at this location for over 20 yrs, before Roger & Martha became managers. The facility has always been clean but even more so since they took over. All staff, even the people filling in for the managers, have been extremely friendly, helpful & courteous. The repairs & routine maintenance completed at this location are always handled to minimize impact to "tenants". Kudos to Roger & Martha. It will be a sad day when they decide to retire.

Monique Wells

1 year ago
rating 5.0
I really enjoy having my storage unit at this facility. They are clean and secure so I know my things are completely safe and sound. I also love that they do automatic debit it makes it one less thing I have to worry about. If I've ever had any questions or needed any assistance there has always been someone there to help and their staff is always friendly.

Kenneth Welch

1 year ago
rating 5.0
I have rented a storage space for about a year now at the Rosemont Road Jack Rabbit self storage location, and have been entirely satisfied with every aspect of my interaction with them. The office staff is pleasant to work with, the hours open fit my schedule, the property is clean, well lit, and in good repair. The lanes are wide enough for even a large truck to maneuver with no problem. I recommend this storage facility wholeheartedly.

Megan Criger

1 year ago
rating 5.0
Reserved a unit online and was impressed at how friendly the staff were in person. Super helpful and nice

Keith Hartman

1 year ago
rating 5.0
I have been using this jack rabbit about 16 years or more. The managers there have been great. They very friendly and courteous and have always help me. I recommend this Jack Rabbit to everyone. I give them a Five Star rating and would give more if they had more stars.

Terry Branch

1 year ago
rating 5.0
We just recently returned to Jack Rabbit @ Rosemont! Roger & Martha were lifesavers for us after Hurricane Matthew flooded our home in Windsor Woods! They couldn't have been any nicer and compassionate for what we had to deal with! My father-in-law just recently moved into an assisted living facility, so we needed to store a lot of his things...There was no question as to where to go for storage! I highly recommend this Jack Rabbit because of Roger and Martha, the cleanliness of the complex and the awesome customer service! A++

Chasity Jones

1 year ago
rating 5.0
Roger and Martha are awesome. The office and property is always very clean and they are both very friendly and helpful. I would never store my belongings anywhere else and highly recommend them.

Jenna Rae

1 year ago
rating 5.0
Roger and Martha are great people! It is reflected in their business! Super clean and great environment. Love that I can pay online. I will definitely be back if I need a storage unit in the future.

Rebeckah Brooks

1 year ago
rating 5.0
Mr.Roger and his wife Mrs . Martha were so helpful and friendly. I needed a small storage unit for a couple of months and they were able to give me a great price and clean unit quickly. If you want great customer service and clean storage this is the place to go.

SUSAN NINS

1 year ago
rating 5.0
Thanks to the owners at the S. Rosemont location. I had locked myself out of my vehicle and had walked several blocks to find help. They were so kind and right away helped me get my insurance company on the phone. Then, they drive me back to my vehicle. Such nice people. Thank you so much!

Alycia Maurer

1 year ago
rating 5.0
Management is extraordinary; very friendly people, straightforward with details and helped me find the perfect sized unit. The managers/night watch really helped me out one night when I was in a pinch for time to get everything packed away. Very happy this location offers climate control as well, which was a must for me. I really appreciated their kindness and professionalism, and would recommend this location to anyone who needs a secure place to store their stuff. These folk go above and beyond for their customers!

dan+kathy byrne

1 year ago
rating 5.0
Martha and Roger are very pleasant, helpful and work to get you the best storage size for your needs at the best rate possible. Facility is clean, neat and professional. Best Kings Grant/Little Neck corridor storage facility.

jamie Kemp

11 months ago
rating 5.0
Kept storage there for years. Very friendly staff, never had any problems. Site very well maintained.

Dale Hummel

11 months ago
rating 5.0
We needed a convient location to the highway for storage till we move out of state and this location is perfect. The couple that runs the storage facility is very friendly and helpful. The property is maintained very well and clean. Very happy with jack rabbit rosemont.

Larry Hill

10 months ago
rating 5.0
It was easily the best customer service I received in about the last 5 years. The employees were really welcoming and helped me out as much as they could. I would recommend them to any of my family/friends. Really good people that work there.

Erica Rich

10 months ago
rating 5.0
Martha and Rodger, the resident managers in the property took such great care of my family's storage unit needs! They had their unit there for over 10 years and while they live in Florida, they felt their items were always safe and secure! The grounds and facilities/tenant amenities were always immaculate during our last several day trip there!! If you want peace of mind, store your items here!!

Jim Chandler

10 months ago
rating 5.0
I'm ending my lease now and my experience at this location was very convenient, right off the exit. The customer service was provided by a very nice couple. Felt safe like home away from home.

LYNN MEADOWS

10 months ago
rating 5.0
Front of this location is very well kept and welcoming. Inside is kept completely clean. Martha and Roger are very helpful. Most recently, I locked my keys in the storage unit (very embarrassing) and they had me on my way in no time at all with a nice cold bottle of water too!

Pam Caton n

10 months ago
rating 5.0
Managers were extremely helpful and friendly. Charlyn completed my transaction and walked me to my unit; she was very pleasant and professional. Customer service is outstanding!

Davies Storrs

10 months ago
rating 5.0
As a recently retired manager with over 37 years of retail customer service I can state the experience I received at this location was outstanding. Martha and Roger were so polite and explained everything thoroughly. I actually brought my wife over so she could meet them! The site itself is immaculate and well landscaped to the point Roger recently received an award from the City of Virginia Beach. Recommend this location to everyone.

MIchael St. John

9 months ago
rating 5.0
Staff was very friendly and helpful. Martha was quick to help me when I needed to borrow the truck for moving into the unit, and with her and Roger's help I was able to replace my lock the same day I asked for it when I misplaced the key. Everyone was polite and quick to respond to anything I needed. Would definitely recommend to others for self storage needs. First month was free and was able to use truck for first time free as well as free lock cutting services.

Dorothy Porcella

9 months ago
rating 5.0
I've been with Jack Rabbit on Rosemont for 4 years. I rented 3 different units as I transitioned for my home to small apartment, and Margaret was a big part of that. We drove around looking at units in her golf cart, which made it easy for me in the sweltering heat. The units were all very clean and I felt safe as I would frequently need something in the evening. I would recommend this location to everyone, young and old.

Shawn Burr

9 months ago
rating 5.0
My wife and I needed a quick and easy storage facility. This location made it easy. They have a free moving truck should you need one to get your stuff into storage. Easy access into facility. Definitely recommend.

Sandra Arth

9 months ago
rating 5.0
Super service. Super people. Have rented here in the past and will continue to use this facility. Stopped in the other day to load up some stuff and needed to "potty". What great decor in their bathroom...very clean, smelled great, a delightful "visit". And as always, my chat with the overseers was great! Thank you.

Randy Akers

6 months ago
rating 5.0
Managers live on-site and are on top of things. They are very easy to work with. We feel very secure with our possessions stored there. Facility is very clean. I highly recommend.

Sherill Espinal Medrano

5 months ago
rating 5.0
Great customer service. Staff is polite, helpful, and took care of me right away. Area is clean and well kept. Recommend it 100%.

Diane Johnson

4 months ago
rating 5.0
We have had several units at the Rosemont location, and we highly recommend it. The managers, Roger and Martha, have gone out of their way to help us with our moving and storage needs. They are very pleasant, the units are very clean, and it is a very safe environment. Thank you.

Edwin Hernandez

4 months ago
rating 5.0
Called Rosemont location for info on a 10 20 storage unit spoke to Mr Roger when I arrived at this location met Mr Roger and his wife Wow I was in for a big surprise they were very helpful in the process showed me a unit available and even surprised me with a deal of half off first 2 months unit itself was very clean and the property was immaculate Mr Roger and his wife are a dying breed great attitude and superb customer service

Khadijah Gault

3 months ago
rating 5.0
Where do I begin!?....EXCELLENT SERVICE ACROSS THE BOARD! Im more of a visual person, therefore I need to see things before making any decisions via the phone and or online. The minute I arrived Charlyn was eager to please. She answered ALL of my questions and showed me the all the units I was inquiring with no hesitation. The next day, after making my final size decision, I had the pleasure of meeting Roger and Martha and they were AWESOME as well. GREAT CUSTOMER SERVICE and VERY accommodating. Awesome team!

Heidi Jeffreys

3 months ago
rating 5.0
I have been storing my household effects at Jack Rabbit on Rosemont Road for the better part of two years. Martha and Roger are a delight to work with! This facility is always clean and feels safe no matter what time I go by my storage unit. I highly recommend this facility.

Michael Krolak

3 months ago
rating 5.0
Top to bottom wonderful experience. Everyone was very pleasant, welcoming, and helpful. The unit is clean as is the whole property. I feel at ease leaving my belongings here thanks to the security measures Jack Rabbit Rosemont has in use. Very Secure. Very Pleased. Thanks!

Jacque Smith

2 months ago
rating 5.0
I have had my storage unit for some time at the Rosemont Road location. It has been nothing but a great experience. They are always so helpful and always very professional!! If you're looking for a storage unit, without a doubt visit the Jack Rabbit on Rosemont Road!!

M J

3 months ago
rating 5.0
My experience with this location was EXCELLENT All The Way Around! Roger and Martha were very helpful, professional and willing to help in any way! I wish them the best!

Autumn Piper

2 months ago
rating 5.0
EXCELLENT SERVICE!!! I called and asked if I could come look at units to get a better idea of size ~ they said "yes, of course"...and less than 30 minutes later, all my storage nightmares had been resolved! Highly recommend you go see Roger and Martha! SECOND RECOMMENDATION!!! ~ likely one of the worst days of my life was when my movers brought my property to the storage unit. The company was terrible, but Roger and Martha went OUT OF THEIR WAY to help me in every way they could! They are THE BEST!!! THANK YOU!!!

Joshua Shelton

1 year ago
rating 1.0
Be careful. Had a rental here for around 2 years. My biggest complaint is the customer service and the company's "no pro rate policy". I don't usually leave reviews, but I want other people to be aware. If you move out even 1 day after your "move out date", you will be charged a full another month's rental. No questions asked. "Corporate policy". There are no reminders before your move out date, and they call you only after you have past your move out date "to notify you missed your move out date". And then charge you a full month's rental. I think it's an unfair policy designed to take people's money. I've rented at other storage unit companies in the area and they pro-rated happily. Then, the customer service is pretty bad and rude. I will admit I was frustrated with the company pro rate policy. I expressed that to the owner. At the same time, the owner's were very rude on the phone and to my face. When I finally came in to vacate my unit, the OWNER of the store said, "I've been dealing with this guy for 3 month's and I'm not going to listen to a complaint. He's the one I told you about that thinks I should remind him of his move out date". She said this to her husband as I was standing in front of her. On top of that, they had replaced a lock for me several weeks prior to my vacating. When I went to unlock it, the lock was placed on backwards. I couldn't even get the key in the lock. Had to call the owner as I was told he was the one who put the lock on. He came back and jerked the lock open bare handed. I said, "I guess anybody could have done that over the last few weeks to get in my unit and steal my stuff". He didn't even apologize and simply said "Nobody is going to pull a lock". My stuff was left un locked for several weeks and no responsibility was taken. I understand no one likes to receive complaints, but I was surprised by the attitude, treatment and lack of responsibility from the OWNERS of the establishment. I also feel like their pro rate policy is designed to make them money and hurt the customer. I tried calling the corporate customer service to explain my complaint. She said, "This has been the policy of Jack Rabbit since I've worked here for 4 years. They aren't going to change it simply because you don't like it". Okay. I guess Jack Rabbit would rather make easy money than keep me as a future customer. Seems like they will lose more money that way in the long run. I have had much better experiences at other storage places in the area and will use those establishments in the future.

Courtney L

2 weeks ago
rating 1.0
Wow. Absolute garbage company. Been using this storage unit for a year now and have had multiple issues. Firstly, they put extra locks on our units and didnt inform any of their tenants. When I show up to get in my unit Im locked out. I go to the main office to pick up my keys and they gave my keys away to someone else. Mind you, my name is THE ONLY name listed on this unit. A few months go by and theyve updated their policies and arent allowing people to use the dumpster. However, my contract Ive signed clearly states I have the right when moving things in and out of my unit to use the dumpster on premise. It also states if they want to make changes to the contract they must inform you 5 days prior to the next months renewal. I was never informed of the update prior. I was told quite rudely I was not allowed to use the dumpster anymore. So a business that breaches the contract and doesnt seem bothered by it at all probably isnt the kind of people you wanna store your stuff with. Update upon reviewing their response: It should be noted that per the term of the contract they must inform you five days prior to renewal of any policy changes. (IE the dumpster policy) however we received no notice. Simply the manager rude no. It was never asked what we wanted to throw away and our contract states we can dispose of things when moving in/out of unit. I had a small bag of trash collected from inside the unit but the manager did no bother to hear us out- just rudely cut us off and said no again. We never violates the contract you simply made assumptions and didnt bother to inquire what we wanted to dispose of. It's simply not how you should treat your customers.
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  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Exterior LED Lighting
  • Free Move-In Truck
  • Gated Entry
  • Interior Hallway
  • On-site Management
  • Online Bill Pay
  • Roll Up Doors
  • Truck Rental