9 storage sizes for rent
Office Hours
Daily9am - 9pm
Gate Hours
Daily7am - 9pm
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Storage Customer Reviews
Marcus Porter
1 year ago
Went to the storage unit close to closing and needed a unit. Lee the manager was very accommodating. He found me a unit large enough to store all my needs and was very patient even though it was closing time. I would highly recommend this facility!!
Susan Plaster
1 year ago
The firm I work for has been renting at this location for over 20 yrs, before Roger & Martha became managers. The facility has always been clean but even more so since they took over. All staff, even the people filling in for the managers, have been extremely friendly, helpful & courteous. The repairs & routine maintenance completed at this location are always handled to minimize impact to "tenants". Kudos to Roger & Martha. It will be a sad day when they decide to retire.
Monique Wells
2 years ago
I really enjoy having my storage unit at this facility. They are clean and secure so I know my things are completely safe and sound. I also love that they do automatic debit it makes it one less thing I have to worry about. If I've ever had any questions or needed any assistance there has always been someone there to help and their staff is always friendly.
Kenneth Welch
2 years ago
I have rented a storage space for about a year now at the Rosemont Road Jack Rabbit self storage location, and have been entirely satisfied with every aspect of my interaction with them. The office staff is pleasant to work with, the hours open fit my schedule, the property is clean, well lit, and in good repair. The lanes are wide enough for even a large truck to maneuver with no problem. I recommend this storage facility wholeheartedly.
Megan Criger
1 year ago
Reserved a unit online and was impressed at how friendly the staff were in person. Super helpful and nice
Keith Hartman
1 year ago
I have been using this jack rabbit about 16 years or more. The managers there have been great. They very friendly and courteous and have always help me. I recommend this Jack Rabbit to everyone. I give them a Five Star rating and would give more if they had more stars.
Terry Branch
1 year ago
We just recently returned to Jack Rabbit @ Rosemont! Roger & Martha were lifesavers for us after Hurricane Matthew flooded our home in Windsor Woods! They couldn't have been any nicer and compassionate for what we had to deal with! My father-in-law just recently moved into an assisted living facility, so we needed to store a lot of his things...There was no question as to where to go for storage! I highly recommend this Jack Rabbit because of Roger and Martha, the cleanliness of the complex and the awesome customer service! A++
Chasity Jones
1 year ago
Roger and Martha are awesome. The office and property is always very clean and they are both very friendly and helpful. I would never store my belongings anywhere else and highly recommend them.
Jenna Rae
1 year ago
Roger and Martha are great people! It is reflected in their business! Super clean and great environment. Love that I can pay online. I will definitely be back if I need a storage unit in the future.
Rebeckah Brooks
1 year ago
Mr.Roger and his wife Mrs . Martha were so helpful and friendly. I needed a small storage unit for a couple of months and they were able to give me a great price and clean unit quickly. If you want great customer service and clean storage this is the place to go.
SUSAN NINS
1 year ago
Thanks to the owners at the S. Rosemont location. I had locked myself out of my vehicle and had walked several blocks to find help. They were so kind and right away helped me get my insurance company on the phone. Then, they drive me back to my vehicle. Such nice people. Thank you so much!
Alycia Maurer
1 year ago
Management is extraordinary; very friendly people, straightforward with details and helped me find the perfect sized unit. The managers/night watch really helped me out one night when I was in a pinch for time to get everything packed away. Very happy this location offers climate control as well, which was a must for me. I really appreciated their kindness and professionalism, and would recommend this location to anyone who needs a secure place to store their stuff. These folk go above and beyond for their customers!
dan+kathy byrne
1 year ago
Martha and Roger are very pleasant, helpful and work to get you the best storage size for your needs at the best rate possible. Facility is clean, neat and professional. Best Kings Grant/Little Neck corridor storage facility.
jamie Kemp
1 year ago
Kept storage there for years. Very friendly staff, never had any problems. Site very well maintained.
Dale Hummel
1 year ago
We needed a convient location to the highway for storage till we move out of state and this location is perfect. The couple that runs the storage facility is very friendly and helpful. The property is maintained very well and clean. Very happy with jack rabbit rosemont.
Larry Hill
1 year ago
It was easily the best customer service I received in about the last 5 years. The employees were really welcoming and helped me out as much as they could. I would recommend them to any of my family/friends. Really good people that work there.
Erica Rich
1 year ago
Martha and Rodger, the resident managers in the property took such great care of my family's storage unit needs! They had their unit there for over 10 years and while they live in Florida, they felt their items were always safe and secure! The grounds and facilities/tenant amenities were always immaculate during our last several day trip there!! If you want peace of mind, store your items here!!
Jim Chandler
1 year ago
I'm ending my lease now and my experience at this location was very convenient, right off the exit. The customer service was provided by a very nice couple. Felt safe like home away from home.
LYNN MEADOWS
1 year ago
Front of this location is very well kept and welcoming. Inside is kept completely clean. Martha and Roger are very helpful. Most recently, I locked my keys in the storage unit (very embarrassing) and they had me on my way in no time at all with a nice cold bottle of water too!
Pam Caton n
1 year ago
Managers were extremely helpful and friendly.
Charlyn completed my transaction and walked me to my unit; she was very pleasant and professional.
Customer service is outstanding!
Davies Storrs
11 months ago
As a recently retired manager with over 37 years of retail customer service I can state the experience I received at this location was outstanding. Martha and Roger were so polite and explained everything thoroughly. I actually brought my wife over so she could meet them! The site itself is immaculate and well landscaped to the point Roger recently received an award from the City of Virginia Beach. Recommend this location to everyone.
MIchael St. John
11 months ago
Staff was very friendly and helpful. Martha was quick to help me when I needed to borrow the truck for moving into the unit, and with her and Roger's help I was able to replace my lock the same day I asked for it when I misplaced the key. Everyone was polite and quick to respond to anything I needed. Would definitely recommend to others for self storage needs. First month was free and was able to use truck for first time free as well as free lock cutting services.
Dorothy Porcella
11 months ago
I've been with Jack Rabbit on Rosemont for 4 years. I rented 3 different units as I transitioned for my home to small apartment, and Margaret was a big part of that. We drove around looking at units in her golf cart, which made it easy for me in the sweltering heat. The units were all very clean and I felt safe as I would frequently need something in the evening. I would recommend this location to everyone, young and old.
Shawn Burr
11 months ago
My wife and I needed a quick and easy storage facility. This location made it easy. They have a free moving truck should you need one to get your stuff into storage. Easy access into facility. Definitely recommend.
Sandra Arth
11 months ago
Super service. Super people. Have rented here in the past and will continue to use this facility. Stopped in the other day to load up some stuff and needed to "potty". What great decor in their bathroom...very clean, smelled great, a delightful "visit". And as always, my chat with the overseers was great! Thank you.
Randy Akers
7 months ago
Managers live on-site and are on top of things. They are very easy to work with. We feel very secure with our possessions stored there. Facility is very clean. I highly recommend.
Sherill Espinal Medrano
7 months ago
Great customer service. Staff is polite, helpful, and took care of me right away. Area is clean and well kept. Recommend it 100%.
Diane Johnson
6 months ago
We have had several units at the Rosemont location, and we highly recommend it. The managers, Roger and Martha, have gone out of their way to help us with our moving and storage needs. They are very pleasant, the units are very clean, and it is a very safe environment. Thank you.
Edwin Hernandez
6 months ago
Called Rosemont location for info on a 10 20 storage unit spoke to Mr Roger when I arrived at this location met Mr Roger and his wife Wow I was in for a big surprise they were very helpful in the process showed me a unit available and even surprised me with a deal of half off first 2 months unit itself was very clean and the property was immaculate Mr Roger and his wife are a dying breed great attitude and superb customer service
Khadijah Gault
5 months ago
Where do I begin!?....EXCELLENT SERVICE ACROSS THE BOARD! Im more of a visual person, therefore I need to see things before making any decisions via the phone and or online. The minute I arrived Charlyn was eager to please. She answered ALL of my questions and showed me the all the units I was inquiring with no hesitation. The next day, after making my final size decision, I had the pleasure of meeting Roger and Martha and they were AWESOME as well. GREAT CUSTOMER SERVICE and VERY accommodating. Awesome team!
Heidi Jeffreys
5 months ago
I have been storing my household effects at Jack Rabbit on Rosemont Road for the better part of two years. Martha and Roger are a delight to work with! This facility is always clean and feels safe no matter what time I go by my storage unit. I highly recommend this facility.
Michael Krolak
5 months ago
Top to bottom wonderful experience. Everyone was very pleasant, welcoming, and helpful. The unit is clean as is the whole property. I feel at ease leaving my belongings here thanks to the security measures Jack Rabbit Rosemont has in use. Very Secure. Very Pleased. Thanks!
Jacque Smith
4 months ago
I have had my storage unit for some time at the Rosemont Road location. It has been nothing but a great experience. They are always so helpful and always very professional!! If you're looking for a storage unit, without a doubt visit the Jack Rabbit on Rosemont Road!!
M J
5 months ago
My experience with this location was EXCELLENT All The Way Around! Roger and Martha were very helpful, professional and willing to help in any way! I wish them the best!
Autumn Piper
4 months ago
EXCELLENT SERVICE!!! I called and asked if I could come look at units to get a better idea of size ~ they said "yes, of course"...and less than 30 minutes later, all my storage nightmares had been resolved! Highly recommend you go see Roger and Martha! SECOND RECOMMENDATION!!! ~ likely one of the worst days of my life was when my movers brought my property to the storage unit. The company was terrible, but Roger and Martha went OUT OF THEIR WAY to help me in every way they could! They are THE BEST!!! THANK YOU!!!
Keith Houtwed
1 month ago
Candice was incredibly kind and professional. Unit clean and easy to access. Ive used before and had no problems. If you go anywhere else you will be disappointed.
Barbara Swiger
1 month ago
I called and Candice answered the phone. I had a lot of questions and she answered them politely. She also is knowledgeable about current promotions. When I arrived, she knew it was exactly who I was. She showed me the unit and was very impressionable. She's very friendly and definitely won me over.
Josephine Sutton
2 weeks ago
Naeemah is wonderful! Smart and knows her stuff! With her Informative, helpful, professional and resourceful nature she definitely helped offset much of the anxiety and stress which generally accompanies the moving process. I highly recommend this storage facility. Their people (Naeemah), very reasonable pricing, convenience to the highway, cleanliness, security measures are all top notch
Joshua Shelton
1 year ago
Be careful. Had a rental here for around 2 years. My biggest complaint is the customer service and the company's "no pro rate policy". I don't usually leave reviews, but I want other people to be aware. If you move out even 1 day after your "move out date", you will be charged a full another month's rental. No questions asked. "Corporate policy". There are no reminders before your move out date, and they call you only after you have past your move out date "to notify you missed your move out date". And then charge you a full month's rental. I think it's an unfair policy designed to take people's money. I've rented at other storage unit companies in the area and they pro-rated happily.
Then, the customer service is pretty bad and rude. I will admit I was frustrated with the company pro rate policy. I expressed that to the owner. At the same time, the owner's were very rude on the phone and to my face. When I finally came in to vacate my unit, the OWNER of the store said, "I've been dealing with this guy for 3 month's and I'm not going to listen to a complaint. He's the one I told you about that thinks I should remind him of his move out date". She said this to her husband as I was standing in front of her.
On top of that, they had replaced a lock for me several weeks prior to my vacating. When I went to unlock it, the lock was placed on backwards. I couldn't even get the key in the lock. Had to call the owner as I was told he was the one who put the lock on.
He came back and jerked the lock open bare handed. I said, "I guess anybody could have done that over the last few weeks to get in my unit and steal my stuff". He didn't even apologize and simply said "Nobody is going to pull a lock". My stuff was left un locked for several weeks and no responsibility was taken.
I understand no one likes to receive complaints, but I was surprised by the attitude, treatment and lack of responsibility from the OWNERS of the establishment. I also feel like their pro rate policy is designed to make them money and hurt the customer. I tried calling the corporate customer service to explain my complaint. She said, "This has been the policy of Jack Rabbit since I've worked here for 4 years. They aren't going to change it simply because you don't like it". Okay.
I guess Jack Rabbit would rather make easy money than keep me as a future customer. Seems like they will lose more money that way in the long run.
I have had much better experiences at other storage places in the area and will use those establishments in the future.
Courtney L
2 months ago
Wow. Absolute garbage company. Been using this storage unit for a year now and have had multiple issues. Firstly, they put extra locks on our units and didnt inform any of their tenants. When I show up to get in my unit Im locked out. I go to the main office to pick up my keys and they gave my keys away to someone else. Mind you, my name is THE ONLY name listed on this unit.
A few months go by and theyve updated their policies and arent allowing people to use the dumpster. However, my contract Ive signed clearly states I have the right when moving things in and out of my unit to use the dumpster on premise. It also states if they want to make changes to the contract they must inform you 5 days prior to the next months renewal. I was never informed of the update prior. I was told quite rudely I was not allowed to use the dumpster anymore.
So a business that breaches the contract and doesnt seem bothered by it at all probably isnt the kind of people you wanna store your stuff with.
Update upon reviewing their response:
It should be noted that per the term of the contract they must inform you five days prior to renewal of any policy changes. (IE the dumpster policy) however we received no notice. Simply the manager rude no. It was never asked what we wanted to throw away and our contract states we can dispose of things when moving in/out of unit. I had a small bag of trash collected from inside the unit but the manager did no bother to hear us out- just rudely cut us off and said no again. We never violates the contract you simply made assumptions and didnt bother to inquire what we wanted to dispose of. It's simply not how you should treat your customers.
Lewis Harrison
1 month ago
Candice was very nice, explained everything well, and smiled! Well, this was short lived, I used their truck to move my items from another storage, when I brought it back Candice must have had an axe to grind. I parked the truck in a parking spot next to where it was when I picked it up, there was a car in the space where the truck came from. She asked me to move it next to another car that was so tight of a spot the wheels had to be on the curb, oh well. Then when she checked out the items in the van she said I had to go out and fold the blankets. No joke, they were folded, much neater than when I got it, but the top blanket had the top fold 1/2 undone, probably when I entered the property and the van leaned. Why in the world would someone want to piss off a customer (and boss them around) because one blanket was 1/2 unfolded. Well she accomplished pissing me off for sure.
Storage Facility Amenities12 Amenities
- 24 Hour Cameras
- Boxes & Supplies
- Climate Control
- Drive-up Access
- Exterior LED Lighting
- Free Move-In Truck
- Gated Entry
- Interior Hallway
- On-site Management
- Online Bill Pay
- Roll Up Doors
- Truck Rental
Meg Lemaster
1 year ago